Refund & Returns Policy

Refund and Returns Policy

At Art Print Revolution, we are committed to providing you with the highest quality artwork pieces and exceptional customer service. We understand that sometimes things may not go as planned, and we want to make sure that you are completely satisfied with your purchase.
 
If for any reason you are not happy with your artwork(s), please contact us within 30 days of the delivery date, and we will make it right for you. We offer refunds, credits, or replacements at no extra cost to you.
 
We take great care to ensure that your orders are packaged securely and shipped safely. However, in some rare situations, orders may get damaged in transit due to factors outside of our control. If your artwork(s) arrive damaged, please email us at contact us within 30 days of delivery and provide photos of the damaged canvas, packaging, and shipping label. Once we verify the damage, we will arrange for a replacement to be shipped to you.
 
Disclaimer
  • Custom size orders and orders submitted through “Create Your Own Canvas” portal are not eligible for return/refund. In case of any issues, please email us at customart@artprintrevolution.com with photos and a summary of the issue and a replacement will be arranged for you upon verification.

  • Customers are responsible for providing correct shipping addresses at checkout. If the package(s) is returned to us due to a wrong shipping address, reshipping fees will apply.

  • Due to the photo shooting lighting or the users’ screen brightness, a slight color difference in the actual artwork after printing on canvas is normal.

  • All returns request must be communicated with us. We can not process a refund or credit for package(s) that are refused or returned to our production centre without notifying us in advance.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 – 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at here.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at here.

Shipping returns

To return your product, you should mail your product to the return address on the shipment package or slip.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Contact us at here for questions related to refunds and returns.